Air China Lost and Found

Lost something in Air China? File your lost report online. click here to report online

Air China Limited is the flag carrier and one of the major airlines of China, with its headquarters in Shunyi District, Beijing. Air China’s flight operations are based at Beijing Capital International Airport. In 2015, the airline carried 90 million domestic and international passengers with an average load factor of 80%.Air China was established and commenced operations on 1 July 1988 as a result of the Chinese government’s decision in late 1987 to split the operating divisions of Civil Aviation Administration of China into six separate airlines: Air China, China Eastern, China Southern, China Northern, China Southwest, and China Northwest.[4] Air China was given chief responsibility for intercontinental flights and took over the CAAC’s long haul aircraft and routes.

Please contact information desk for more details of lost and found items. Airline information desk is mostly located at the arrival gate of the Airport terminal.

Property Lost Country Date
Iphone 13 pro
Airline: Air China
China April 27, 2025 08:17 AM
Apple watch se 2022
Airline: Air China
China April 25, 2025 12:44 AM
Hand luggage purple suitcase
Airline: Air China
China April 20, 2025 01:43 AM
Purple suitcaise carry on size
Airline: Air China
China April 19, 2025 10:21 AM
Purple suitcaise
Airline: Air China
China April 19, 2025 09:57 AM
Purple suitcaise
Airline: Air China
China April 19, 2025 09:57 AM
My Credit Card from AWA7
Airline: Air China
China April 13, 2025 10:30 AM
iPad in a hard black case
Airline: Air China
Taiwan, Republic of China April 11, 2025 10:09 PM
Backpack with laptop inside
Airline: Air China
China April 8, 2025 08:43 AM
Backpack with laptop inside
Airline: Air China
China April 8, 2025 08:43 AM

Frequently Asked Questions

All security professionals and airport staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands

Getting lost item back from Airport and Airlines is much easier now. Directly conatct the lost and found department or file an online claim now

Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return found item to you.

In most cases, commuters do not live near the airport. When this happens, we ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.

Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regularly send you update about the search.

With an industry-leading 85% success rate, we specialized in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. We have a no question ask refund policy for any reason

Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card

Testimonials

How It Works

Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.

1

As soon as

You submit a claim

Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also yur account manager.

2

We immediately

Start investigating

We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found database. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.

3

On a regular basis

We provide updates

We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.

4

Finally

We find and organize retrieval

When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.

We have associates all over the world

We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.