Official Contact Detail of Changi International - SIN Airport Lost & Found office
Address:- Please visit lost property office located at information desk for more details
Phone Number:- For items lost in the terminals call the Customer Service Officers at (+65) 6595 6868. For items lost onboard your airplane or near the gate areas, and for lost baggage, contact your airline or their handling agent:(a) Dnata Singapore: Tel. (65)6511 0459 for T1/T2; Tel. (65)6247 5714 for T3.(b) SATS: For T1: tel. (65)6597 4500 for T1; For T2/T3: Singapore Airlines local tel. 1800 2244 243, or call (65) 67224-4243 outside of Singapore. For other Airlines call (65) 6597 4500.
Email:- baggageservicesSG@dnata.com
Operating Hour:- Office is operating 24 hour a day and 7 days a week. DNATA works between 7:00 AM–11:30 PM
Lost Something at the Changi International - SIN Airport? Click here to report online
Changi International - SIN Airport
Frequently Asked Questions
All security professionals and airport staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands
Getting lost item back from Airport and Airlines is an easy task now. Directly conatct the lost and found department or file an online claim now
Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return your lost item to you.
In most cases, commuters do not live near the airport. When this happens, we securely ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.
Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regurly send you update about the search. To check your item's status, simply log in here. Additionally, you will receive a unique tracking ID, which serves as your reference number. This ID replaces your name in public status updates on our website, ensuring your privacy while helping us securely identify you and your lost belongings within our system
With an industry-leading 85% success rate, we specialize in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. If you recover your lost item independently, simply submit a refund request—we process 100% refunds, no questions asked, within 30 days.
Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card. For more details youn visit Airport lost and found
Testimonials
I’m so thankful to ALF Inc. I got my lost bags back within hours of losing it. The website was quick and easy to use. Assistance was very professional and response time quick. Highly recommend!”
Lina Killeen
I lost my official laptop in the security check box while going to board a plane on Heathrow Airport. But found my laptop in only 2 days after reporting it on site
Sam Thomas
Forgot my iPad Mini in the seat pocket of an United Airlines Flight going to New York. After 10 days of disappointment from Airlines lost and found Department, I filed a claim to website and the result is my lost ipad mini is back in my hands. Cheers!!!.Highly recommended.
Tom Yong
Being a businessman, I am destined to travel a lot. Last week while I rushed to catch my flight, I happened to drop my iPad at Bangkok airport.My brother advised me to place my case here. Would you believe, I received my iPad unharmed within thirteen days. Connected with more than ten thousand different airports across the globe, their probing network does serve your needs in the most appropriate way :)
Neha Mishra
My Husband lost his wallet during the security check at Sky Harbour Airport… and noted it only by arriving at the hotel in New York .that was a shock.. because during traveling you have more documents in a wallet as at home. So have been so lucky to found your organisation with very very helpfull staff ! We will never forget this support !
How It Works
Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.
1
As soon as
You submit a claim
Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also yur account manager.
2
We immediately
Start investigating
We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found databases at Airport & Airlines. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.
3
On a regular basis
We provide updates
We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.
4
Finally
We find and organize retrieval
When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.
We have associates all over the world
We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.
