Official Contact Detail of Changi International - SIN Airport Lost & Found office

Address:- Please visit lost property office located at information desk for more details

Phone Number:- For items lost in the terminals call the Customer Service Officers at (+65) 6595 6868. For items lost onboard your airplane or near the gate areas, and for lost baggage, contact your airline or their handling agent:(a) Dnata Singapore: Tel. (65)6511 0459 for T1/T2; Tel. (65)6247 5714 for T3.(b) SATS: For T1: tel. (65)6597 4500 for T1; For T2/T3: Singapore Airlines local tel. 1800 2244 243, or call (65) 67224-4243 outside of Singapore. For other Airlines call (65) 6597 4500.

Email:- baggageservicesSG@dnata.com

Operating Hour:- Office is operating 24 hour a day and 7 days a week. DNATA works between 7:00 AM–11:30 PM


Lost Something at the Changi International - SIN Airport? Click here to report online

Changi International - SIN Airport

Lost Item Country Date
Black SONY headphones case Singapore Apr 24,2025
Iphone Singapore Apr 8,2025
AirPod Pro Ear Bud Singapore Apr 5,2025
Apple IPad Singapore Apr 3,2025
Phil and Ted’s Child travel cot Singapore Apr 3,2025
Phone Samsung galaxy A15 Singapore Feb 17,2025
Bose Headphones (Quiet Confort 35) in a black case Singapore Dec 20,2025
Sleeveless vest kids bran petit bateau Singapore Nov 19,2024
Wallet Singapore Oct 8,2024
Gold bracelet Singapore Oct 16,2024
laptop Singapore Oct 12,2024
dress summer black Singapore Sept 28,2024
Gold bracelet Singapore Sept 25,2024
Victorinox Watch Singapore Sept 23,2024
Black backpack with wallet, pens, drawings, snacks Singapore Sept 18,2024
Wallet Singapore Aug 30,2024
Laptop Dell silver colour Singapore Aug 29,2024
A painting rolled up in a cyclindar Singapore Aug 14,2024
Bag Singapore Aug 7,2024
Wallet Singapore Aug 14,2024
Brown leather belt with grey steel buckle Singapore Aug 10,2024
Lost iPad Pro 13 inch with green cover Singapore Jul 31,2024
Child’s teddy bear Singapore Aug 2,2024
Crédits cards Singapore Jul 28,2024
Cabin bag (black colour wildcraft) Singapore Jul 29,2024
3 pairs of shoes in a big paper bag Singapore Jul 18,2024
baggage Singapore Jul 18,2024
Airpods Pro Singapore Jul ,2024
Small samsonite silver luggage Singapore Jul 16,2024
Beige toilet bag filled with cosmetic products Singapore Jul 16,2024
Wallet in grey color Singapore Jun 21,2024
Samsung Fold 5 Indonesia Jun 14,2024
Backpack Singapore Jun 12,2024
Baby stoller Singapore Jun 6,2024
SAMSUNG A53 mobile phone China May 20,2024
2 Apple air pod headphones (without case) Singapore May 25,2024
Ipad Singapore May 24,2024
iPad 9th Generation (sky blue cover) Singapore May 20,2024
Shoulder belt bag Singapore May 19,2024
MONT BLANC PASSPORT HOLDER Singapore May 7,2024
Ladies watch Singapore Apr 25,2024
iPad with pink cover Singapore Apr 1,2024
Apple Ipad Singapore Mar 19,2024
Apple iPad Singapore Mar 14,2023
My OCI visa Singapore Feb 21,2023
handbag Singapore Feb 2,2023
iPhone 5 Singapore Feb 15,2023
Black Carry Bag Singapore Feb 10,2023
Passport, embossed Susie Ong on brown cover Singapore Feb 7,2023
Wedding ring Singapore Dec 20,2023

Frequently Asked Questions

All security professionals and airport staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands

Getting lost item back from Airport and Airlines is an easy task now. Directly conatct the lost and found department or file an online claim now

Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return your lost item to you.

In most cases, commuters do not live near the airport. When this happens, we securely ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.

Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regurly send you update about the search. To check your item's status, simply log in here. Additionally, you will receive a unique tracking ID, which serves as your reference number. This ID replaces your name in public status updates on our website, ensuring your privacy while helping us securely identify you and your lost belongings within our system

With an industry-leading 85% success rate, we specialize in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. If you recover your lost item independently, simply submit a refund request—we process 100% refunds, no questions asked, within 30 days.

Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card

Testimonials

How It Works

Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.

1

As soon as

You submit a claim

Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also yur account manager.

2

We immediately

Start investigating

We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found databases at Airport & Airlines. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.

3

On a regular basis

We provide updates

We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.

4

Finally

We find and organize retrieval

When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.

We have associates all over the world

We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.