Baggage mishandling has long been a thorn in the side of the airline industry and while big improvements have been made in recent years – SITA’s 2015 Baggage Report highlighted a 61.3% reduction in the mishandled bags rate since 2007 – there is still a long way to go to completely ease the anxiety passengers… Continue reading Lufthansa to introduce touchless bag drop, mobile baggage reports and instant compensation as baggage-focused investment continues
